Cancellation, Refund, & Return

At Grofee, customer satisfaction and food safety are our top priorities. Due to the nature of our products and our commitment to maintaining high food quality standards, our return and refund policy is designed to ensure fairness while upholding hygiene and safety.

Please read the following terms carefully as you place your order: 

1. No Returns on Shipped Food Products

To maintain food integrity, safety, and avoid any risk of contamination, we do not accept returns on any food products once they have been shipped or delivered. 

2. Missing Items

If you receive your order and find any item(s) missing, please notify us within 8 hours of delivery by sending an email to info@grofeenow.com. Kindly include:

1. A clear photo of the delivered package
2. A description of the missing item(s)

We will verify the issue and ensure appropriate redressal as quickly as possible. 

3. Damaged Items

We sincerely apologize if any item reaches you in a damaged condition. Please send us:

1. A photo of the damaged package and product
2. A brief description of the issue

Once verified, we will ship a replacement package promptly at no extra cost. 

4. Stale or Inconsistent Ingredients

If you find any ingredient stale, spoiled, or inconsistent in quality, please report it to us within 8 hours of delivery. Due to the perishable nature of ingredients, we are unable to investigate or process claims raised after this time period, as we cannot ascertain whether the issue occurred during transit or due to post-delivery storage. 

5. Wrong Products Delivered

If an incorrect product is delivered, please notify us within 8 hours of delivery. Upon verification, we will ship the correct product as quickly as possible at no additional charge. 

6. Promotional Items

Items provided as part of a promotional offer or free giveaway are not eligible for return, replacement, or refund under any circumstances. 

7. Order Cancellation Policy

Once an order is shipped, it cannot be canceled or refunded, until there are concerns listed here or any other exception for which our team will coordinate with you and asses internally before processing it further. 

8. Refund Processing Time

Approved refunds will be processed within 3–5 business days from the date of confirmation. The refunded amount will be credited to the original payment method used for the transaction. 

9. Additional Information for Refunds

In cases where refunds are applicable, our support team may contact you on the mobile number or email ID used during the order placement to collect any additional information required to process the refund. 

10. Need Help?

For any concerns, please write to us at info@grofeenow.com. We’re here to help you.